Currently, BStraws applies a Ship COD policy for customers. COD stands for "Cash on Delivery." What does Cash on Delivery mean? It means that the order is paid for upon receipt of the goods.

1. Sales Policy

• All products are quality-checked before delivery.
• Support for returns and exchanges if the product has a manufacturing defect.
• Clearly listed prices with no hidden fees.
• Pre- and post-purchase consultation support.

2. Shipping Policy

• Delivery time is 2-5 business days depending on the area.
• Free shipping for orders of 500,000 VND or more.
• Same-day express delivery available for inner-city areas.
• Customers can check the goods before making a payment.

3. Notes on Receiving Goods

• Check the product's condition immediately upon receipt.
• If any defects are found, contact us within 24 hours for assistance.
• Do not accept the package if there are signs of damage during shipping.

For any inquiries, please contact our hotline at 0907543722 or our fan page BStraw for support.